Cancellation policy
Your appointment time is held just for you. Here is how we keep things fair for you, for our practitioners, and for the women waiting for a space.
Before you arrive, your practitioner reviews your notes and plans your session around you. Letting us know early means we can offer that time to someone else who needs it.
How much notice we need
Initial assessments
Pelvic health assessments, Mummy MOTs, pregnancy physiotherapy, and initial consultations for scar therapy, surgery recovery, cancer rehabilitation and Whole Woman Health. These are our longest appointments and take the most preparation.
Follow ups and counselling
All follow up appointments, counselling sessions and one to one strength sessions.
If you cancel
Packages: a late cancellation or no show uses up one session from your package.
One to one strength sessions: please give 24 hours notice to rearrange. Missed sessions can be made up in an available slot, but are not refunded.
Summer small group sessions: booked mutually, so please avoid cancelling where you can. Give 24 hours notice for a full refund; with less notice, no refund is due.
Pay as you go small group sessions: non refundable, and cannot be carried over to the following month.
Life happens
We know women’s lives are full, and bodies do not always follow the diary. Your first late cancellation is on us. Genuine illness, childcare emergencies and symptom flare ups are always considered case by case, so just let us know as soon as you can.
If we need to cancel
We will give you as much notice as possible and offer you a new time that suits, or a full refund.